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Own products from defuse digital innovations — Flashback.gg, Plauderbot, and Lumera

Own Products

OWNPRODUCTS

Three products · three markets

WE DON'T JUST
ship clients.
WE SHIP PRODUCTS.

All built, operated, and evolved in-house — the same craftsmanship that goes into your project.

Flashback.gg
Product 01
Competitive Platform

FLASHBACK.gg

The sharpest Counter-Strike training platform for players who are done winning on luck alone.

// The Platform

Everything
the pros
actually use.

Flashback bundles demo review, aim training, team scrims, and matchmaking into a single environment. Data-driven feedback instead of gut feel — against players at your level, not pub luck.

Aim training on real maps

Benchmark routines, adaptive difficulty, and progress tracking — with mouse-input telemetry for objective improvement.

Demo review, automated

Upload or Steam sync. AI-driven replay with positioning heatmaps, utility scoring, and round-by-round review.

Team scrims & matchmaking

Opponents at comparable ELO, voice rooms, anti-cheat-secured servers. No waiting, no smurfs.

Tournaments & leagues

Weekly cups, open leagues, clear brackets. Consistent performance moves you up — like real esports.

Flashback.gg esports platform live stats

// Live numbers

Built by players.
Powered by data.

0+

Active players

0k

Rounds analysed

0%

Anti-cheat coverage

0/7

Matchmaking

Product 02
AI Voice Agent

Plauderbot.

An AI colleague who picks up — 24/7, in your voice, no hold queue.

What Plauderbot does

Takes calls.
Makes calls.
Never sick.

Plauderbot handles phone calls for businesses that can't afford to miss one — appointments, callbacks, lead qualification, first-level support. Real-time, with handover to humans when it matters.

Inbound

Picks up before the ring ends. Qualifies, books appointments, escalates where needed — with full context.

Outbound

Callbacks, reactivation, no-show prevention. Natural voice, tailored scripts, GDPR-clean.

Calendar integration

Google, Outlook, Calendly, custom systems — bookings land straight into the right calendar, no media break.

Your voice, your tone

Voice cloning on request or premium stock voices. Custom character, vocabulary, and off-limit topics.

CRM & workflow

HubSpot, Pipedrive, webhooks, Zapier — every call arrives as an event in the tool you already use.

EU hosting

Telephony and LLM inference entirely in EU data centres. DPA, log control, retention your way.

Who uses Plauderbot

Anywhere the phone rings.

From a medical practice to SaaS support — wherever people call and expect answers.

Trades & Practices

Taking appointments, even at 9 pm

Plauderbot books straight into the practice or workshop calendar, asks for insurance card data, and sends reminders the day before.

E-Commerce & DTC

Order status, returns, FAQs

First-level support for shops. Handles 80% of routine queries directly and escalates the rest to your team.

Agencies & SaaS

Lead qualification around the clock

Asks about budget, timeline, and pain points — then forwards qualified leads as a Slack message to the right sales colleague.

Hotels & Tourism

Room enquiries, check-in info

Multilingual, integrated with PMS systems — handles pre- and post-stay conversations with ease.

Lumera — EU-compliant LLM gateway by defuse digital innovations
Product 03
Enterprise LLM Layer

LUMERA

An LLM gateway that Europe's data-protection officers love — and that still makes your processes faster.

GDPR Art. 28 DPAEU AI Act compliantISO 27001 readyOn-prem available

The Problem

OpenAI, Claude, Gemini — all brilliant. All outside the EU.

If you process employee, customer, or patient data in Europe, you can't just hand out API keys. Lumera is the layer between — routing, redaction, audit, billing.

lumera/route.ts
const response = await lumera.chat({
  model: "auto",          // routes to best EU-hosted LLM
  messages,
  policy: "strict-pii",   // auto-redact before send
  logRetention: "30d",
  costCenter: "marketing-ops",
});

EU AI Act alignment

Automatic classification of use cases by risk tier. Audit-ready documentation out of the box.

PII redaction

Emails, IBANs, insurance numbers, addresses — replaced before sending to the LLM and reconstructed on return.

Multi-model router

EU-hosted models (Mistral, Llama, Qwen) and, on request, US providers via certified proxies — you decide per policy.

Business intelligence layer

RAG against SharePoint, Confluence, Postgres, S3. Versioned, cache-ready, with row-level permissions.

Audit & billing

Every call logged, every token accounted. Cost centres, budgets, and limits per team or use case.

Drop-in SDK

TypeScript, Python, REST. OpenAI-compatible API — no rewrites required, just swap the base URL.

Lumera compliance dashboard

For compliance leads

No more
excuses.

Lumera ships with pre-built DPAs, risk assessments, logs, and the technical controls your data-protection team would otherwise have to build. The difference between "still reviewing" and "in production."

DPA template with TOMs per Art. 32 GDPR
Templates for data-protection impact assessments
Role-specific access logs
Exportable audit logs (SIEM-ready)

Evaluate now

Proof of concept in two weeks.

We stand Lumera up against your existing data sources, define three use cases with your team, and deliver a clear recommendation — with a business case included.

Request a PoC

Integration or custom product?

Our stack.
Your edge.

All three products plug straight into client projects — or we'll build your own product on the same foundation.